College Success Coach – College Success Program

College Success Coach – College Success Program


CollegeTracks seeks an energetic, self-motivated, passionate, and highly skilled individual to serve as a College Success Coach for its College Success Program. We are looking for a mature, creative, self-motivated, organized person passionate about coaching students through college and who has experience working with youth in fast-paced, diverse environments. Furthermore, we seek candidates who can master, analyze, and manage complex information and data quickly; and have strong interpersonal and organizational skills.

The College Success Coach is a critical member of the CollegeTracks team, supporting and working with both the Access and Success programs, and reports directly to the College Success Director. The Success Coach will work closely with the College Success Program team to:

  1. Implement programming that supports students’ academic, financial, and personal knowledge as they transition from high school to their postsecondary program, emphasizing skills training that will foster success in working towards their personal, academic, and career goals.
  2. Deliver the Success Program by coaching a caseload of college students and monitoring the progress of students through the following Success Milestones:
    • Enroll in College/Career Program
    • Choose a Major and Progress towards Graduation/Completion
    • Pay for the College/Career Program
    • Secure Professional Experience
    • Promote Personal Growth and Well-Being
    • Complete College/Career Program and begin on a Career Pathway


Program Management

  • Provide one-on-one college and career coaching to students about the entire college transition, enrollment, retention, and financial aid processes
  • Work individually with students to develop and maintain a comprehensive degree completion plan by utilizing CollegeTracks’ Success Tools
  • Meet with college students on campus or virtually every semester to assess the status of their personal, academic, financial, and career goals and provide support
  • Facilitate workshops to provide college readiness skills training to students
  • Serve as an advocate for students
  • Work closely with students to identify and deal with potential barriers to academic and personal success
  • Develop program events to foster a strong student cohort community and program cohesiveness
  • Create and manage behavioral “nudges” to ensure student engagement and program participation
  • Develop and maintain collaborative relationships with students, college administrators, counselors, professors, staff, community groups, and CollegeTracks staff and volunteers to support student development

Data Management & Analysis

  • Collect and timely input student data into CollegeTracks’ Salesforce database system to track student performance, program activity, and student outcomes
  • Use Salesforce reports to identify students for interventions and opportunities and to manage communication

Program Sustainability

  • Serve as CollegeTracks program champion with target colleges and the broader community
  • Identify potential opportunities for collaboration with CollegeTracks staff, university administrators, campus departments, and other groups
  • Provide information and reports as needed, for grant applications, other funding/collaboration opportunities, and special projects
  • Support the CollegeTracks mission as needed with flexibility


Content Mastery

  • Bachelor's degree in education, counseling, social work, psychology, or a related field with coursework in education, social work, community counseling, or related fields 
  • Prior work experience with under-represented students in high schools, college access, college admissions, higher education (certificate, 2-year, and 4-year programs), youth development, teaching, community counseling, or college retention programs
  • Working knowledge of college admissions, higher education (certificate, 2-year, or 4-year programs), college retention, and public school systems
  • Work experience in multicultural and multilingual student and family environments
  • Understanding and value of racial equity as an organizational operating principle and committed to continued learning on issues related to race, justice, equity, diversity, and inclusion
  • Background in education, nonprofits, business, communications
  • Experience with program/event design and management and curriculum development


  • Superior interpersonal and relationship building skills; effectiveness in the role depends on an ability to build strong relationships with students, CollegeTracks colleagues, campus staff, volunteers, and community members
  • Utilize computer and web-based tools (Google Suite, Excel, etc) to provide efficient individualized and group advising to students in an organized and detail-oriented manner
  • Demonstrated proficiency with database programs and data analysis - familiarity with Salesforce or similar relational database platform a plus
  • Excel at working autonomously, remotely, and in inter-department workgroups
  • Proven problem-solving and independent decision-making skills
  • Must be highly organized and detail-oriented
  • Strong written and verbal communication (including strong research skills)
  • Comfortable multi-tasking in fast-paced work environments

Other Requirements

  • Sense of humor
  • Passionate about equal access to higher education
  • Willing to advocate relentlessly on behalf of our students
  • Access to reliable transportation and smartphone required
  • Other duties as assigned according to the needs of the organization

The College Success Coach position is a full-time, hybrid (in-office/remote), permanent, and salaried position. We offer a generous benefits package, including:

  • Health care
  • Dental
  • Vision
  • Retirement (403b plan)
  • Life Insurance
  • Short and Long Term disability plans
  • Employee Assistance Program
  • Pre-tax Commuter Benefits Program
  • Dependent Care Options
  • Paid Time Off (PTO)
  • Sick leave

The compensation for the College Success Coach position is $55,000 and is non-negotiable.

Qualified candidates should send an email to [email protected] with “CollegeTracks College Success Coach” in the subject line. Please include your resume and a cover letter that explains how your skills and qualifications meet the position requirements. Please note: CollegeTracks will verify academic credentials before hiring. New hires will be required to submit fingerprints for criminal background checks.

CollegeTracks understands and values racial equity as an organizational operating principle and is committed to continued learning on issues related to race, equity, diversity, and inclusion. We believe that diversity, equity, and inclusion among our team is critical to our success and mission. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. CollegeTracks is an Equal Opportunity Employer and will not discriminate against anyone because of race, age, sex, color, sexual orientation, physical or mental disability, religion, ancestry, or national origin, marital status, genetic information, or political affiliation, or gender identity and expression. We encourage people from all backgrounds to apply for open positions.