Success Coach: College Success Program

Success Coach: College Success Program


CollegeTracks seeks an energetic, self-motivated, passionate and highly skilled individual to serve as a College Success Coach for its College Success Program. We are looking for a mature, creative, self-motivated, organized person who is passionate about coaching students through college; has experience working with youth in fast paced, diverse environments; can master, analyze, and manage complex information and data quickly; and has strong interpersonal and organization skills.

The College Success Coach is a critical member of the CollegeTracks team supporting and working with both the college Access and Success programs and reports directly to the Success Program Director.  S/he will work closely with the College Success Program team to:

  1. Implement programming that supports students’ academic, financial and personal knowledge as they transition from high school to college, with an emphasis on skills training that will foster success in a university setting.
  2. Deliver the Success Program by coaching a caseload of college students and monitoring the progress of students through the following Success Milestones:
    • Enroll in College
    • Establish academic & career goals
    • Connect to campus activities & resources
    • Identify & declare a major
    • Earn credits to progress to a degree
    • Renew & secure financial aid
    • Secure career-relevant internships & jobs
    • Graduate

Program Responsibilities

Program Management

  • Provide one-on-one college and career coaching to students about the entire college transition, matriculation, retention, and financial aid processes
  • Work individually with students to develop and maintain a comprehensive degree completion plan by utilizing CollegeTracks’ Success Tools
  • Meet with college students on campus or virtually each semester to assess the status of their academic, financial, and career goals and provide support
  • Facilitate workshops to provide college readiness skills training to students
  • Serve as an advocate for students
  • Work closely with students to identify and deal with potential barriers to academic and personal succes
  • Develop program events to foster a strong student cohort community and program cohesivenes
  • Create and manage behavioral “nudges” to ensure student engagement and program participation
  • Develop and maintain collaborative relationships with students, college administrators, counselors, professors, staff, community groups, and CollegeTracks staff and volunteers to support student development

Data Management & Analysis

  • Collect and input student data into CollegeTracks’ Salesforce database system to track student performance, program activity, and student outcomes
  • Use Salesforce reports to identify students for interventions and opportunities and to manage communication

Program Sustainability

  • Serve as CollegeTracks program champion with target colleges and broader community
  • Identify potential opportunities for collaboration with CollegeTracks staff, university administrators, campus departments, and other groups
  • Provide information and reports as needed, for grant applications, other funding/collaboration opportunities, and special projects


Content Mastery

  • Bachelors degree with coursework in education, counseling, social work, psychology or a related field (Master’s Degree preferred)
  • Prior work experience in college success program, higher education, college access, youth development, teaching and/or counseling
  • Working knowledge of college admissions, higher education (certificate, 2-year, or 4-year programs), college retention, and public school systems
  • Work experience in multicultural and multilingual student and family environments
  • Background in education, nonprofits, business, communications
  • Experience with program/event design and management and curriculum development


  • Strong computer skills required in Microsoft applications including Excel and Publisher
  • Demonstrated proficiency with database programs and data analysis - familiarity with Salesforce or similar relational database platform a plus
  • Superior interpersonal and relationship building skills; effectiveness in the role depends on ability to build strong relationships with students, CollegeTracks colleagues, high school staff, campus staff, volunteers, and community members
  • Excel at working autonomously, remotely, and in inter-department work groups
  • Proven problem-solving, decision-making, and program coordination skills
  • Must be extremely organized and detail oriented
  • Strong written and verbal communication (including strong research skills)
  • Comfortable multi-tasking in fast paced work environments

Other requirements

  • Sense of humor
  • Passionate about equal access to higher education
  • Willing to advocate relentlessly on behalf of our students
  • Access to reliable transportation and smartphone is required
  • Fluency in Spanish or Amharic is highly desirable

How to apply

To apply for this position, please submit your Resume and Cover letter to TalentRemedy at Apply: Success Coach or

Please submit:

  1. Resume
  2. Cover letter that explains how your skills and qualifications meet the position requirements

Please note: CollegeTracks will verify academic credentials before hiring. New hires will be required to submit fingerprints for criminal background checks.
*Resumes submitted without a cover letter will not be reviewed.  No phone calls, please